Digital Hospitality
Easily Handled
Google reports as much as 70% of smart phone owners have researched, planned or booked travel on their phone, however only 41% of travellers agree that researching and booking hotels on mobile is easy!*

* source: findings by Google (2016)
Wieldy is a digital assistant that helps travellers engage with a hotel in a personalised way - when finding and booking a room, as an in-stay concierge, or collecting post-stay feedback and reviews.
As a hotelier, can you imagine being able to rely on a digital assistant who is available 24/7, who can engage with many travellers at the same time and in multiple languages?!

How It Works

Content management
Wieldy gives you full control of the content you display to the traveller, with every change updated in real time.
Booking assistant
Wieldy will prompt the traveller to book by directing them to your booking engine.
Digital concierge
Wieldy will provide helpful links to the traveller, such as Google maps, local taxi numbers, and much more...

Are you ready to try it out?

A direct trial is better than a thousand words.
Contact us now to book your free demo.


Key Benefits

Multi-device optimised

Travellers can chat on Wieldy on all devices (desktop, mobile, tablet) seamlessly integrated with Facebook Messenger or a web-chat widget from a hotel's website.

Customer satisfaction

Wieldy replies to travellers in real time and will hand off to a human agent if there is any indication the traveller is not getting what they asked for.

Customer loyalty

When Wieldy provides travellers with the information they want quickly and easily, and with replies that are punctual and polite, customer loyalty becomes a reality.

Increase bookings

Wieldy will send travellers to your hotel booking engine when they select the book option within the messaging environment.


Wieldy can upsell, cross-sell and recommend, e.g. room upgrades, spa treatments, restaurants, museums, events and anything else that can contribute to making the traveller’s stay more appealing.

Captures valuable data

Unlike a website or mobile app, every interaction can be collected through messaging platforms.

Stay Journey

  • Pre-booking

    • User finds hotel website via Google, billboard effect, FB page, etc.
    • From website user is prompted to live chat with Wieldy.
    • Seamlessly integrated to Facebook Messenger.
    • Questions may be for availability, suggested restaurants, disability access, etc.

  • Post-booking/Pre-stay

    • User has booked hotel and link is included in booking confirmation email for guest to connect to Wieldy via Facebook Messenger.
    • Hotel can upsell and cross sell (e.g. tickets for local attractions, room upgrade, etc.) via Wieldy.

  • While at stay

    • Wieldy provides assistance during stay.
    • If consumer hasn’t connected at pre-booking, the hotel’s Wi-Fi landing page will pop up chatbot and invite traveller to connect.
    • Example questions may be to book restaurant, book spa treatments, ask for attractions in the area, etc.

  • Post-stay

    • After departure user is prompted to write a review on TripAdvisor.
    • User can also ask questions, i.e. request an invoice, ask about a belonging left in a room, re-book for another time, etc.
    • Hotels can market to post-stay customers, such as asking them to like their Facebook page and get special offers, join their loyalty programme, etc.

About Us

Wieldy Digital Ltd. has developed "Wieldy", a digital hospitality assistant to help hotels meet the changing consumer preferences to engage and purchase on mobile. Although our platform is also available on desktop and tablet, we believe the future is mobile engagement for consumers in every field of commerce, and combined with a chat obsessed world, Wieldy becomes the bridge between your business and customer.

Wieldy has been built on Facebook Messenger that currently boasts 1.2 billion unique users, and is accessible to a traveller from a hotel’s website and Facebook page. It is intended to meet the travellers’ needs from pre-bookingin-stay, through to post-stay.
Wieldy Digital Ltd
The Old Apple Store
Stanley Hill
Woking GU24 0DN